Contact Us

Important numbers and addresses you may need if you want to get in touch with us.

Customer services

To speak to Customer Services, please call us on: 0333 220 2529*

Lost or Stolen?

For lost, stolen cards or suspected fraudulent transactions, please call one of the following numbers:

From the UK call us on: 0333 220 2529*

Outside the UK call us on: +4420 8181 0000

Complaints

If you have a complaint, please write to:

Complaints Department NewDay Ltd
PO BOX 700
Leeds
LS99 2BD

If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 020 7964 1000
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

You may find it helpful, before you are entitled to go the Financial Ombudsman Service, to make use of the Finance and Leasing Association’s conciliation scheme to resolve your complaint. You can write to:

The Complaints Manager
Finance and Leasing Association
Imperial House
15–19 Kingsway
London
WC2B 6UN

Fax: 020 7420 9600.
Email: code@fla.org.uk

* Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling.
Our lines are open seven days a week, 8am to 9pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.