Contact Us

Important numbers and addresses you may need if you want to get in touch with us.

Customer services

To speak to Customer Services, please call us on: 0333 220 2529*

Contact us online:

  1. You can send us a message online by logging into your online account manager.
  2. If you are not registered for our online services, you can do so here.
  3. Alternatively, if you are not a Laura Ashley cardholder, but wish to contact us online, please click here.

Lost or Stolen?

For lost, stolen cards or suspected fraudulent transactions, please call one of the following numbers:

From the UK call us on: 0333 220 2529*

Outside the UK call us on: +4420 8181 0000

Complaints:

If you have a complaint related to your Laura Ashley Credit Card, please contact us by using any of the methods provided in the ‘Contact Us’ section above. Alternatively you can write to us at:

Customer Services Department
NewDay Ltd
PO BOX 700
Leeds
LS99 2BD

If we do not resolve your complaint internally to your satisfaction, you can refer it to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4 567. E-mail: complaint.info@financial-ombudsman.org.uk. Website: www.financial-ombudsman.org.uk. If you applied for your Laura Ashley Credit Card online, you can also contact the Financial Ombudsman Service via an Online Dispute Resolution (ODR) platform that has been created by the European Commission. The ODR platform will forward your complaint to the Financial Ombudsman Service. For more information about ODR please visit the European Commission website.

NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. Copies of the FLA's Lending Code can be obtained from www.fla.org.uk. NewDay Ltd also subscribes to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit www.lendingstandardsboard.org.uk.

* Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling.
Our lines are open seven days a week, 8am to 9pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.